Nexum is more than maintenance management software: it is a gateway, a link between applications that, in perfect adherence to the Industry 4.0 paradigm, enables more agile manufacturer/customer communication and thus more efficient service. Specifically, Nexum acts as a bridge between the data collected by our Production 4.0 management software, Orquestra, and those contained in the Lyra CRM, which instead deals with ticketing and support services as well as Customer Relationship Management.
Nexum Gateway thus enables a faster and more satisfactory data flow, which makes machine maintenance operations more efficient. A software that works for preventive maintenance, but also for managing unexpected critical issues through more immediate customer service procedures. In fact, the Orquestra-Nexum-Lyra triangulation makes it possible to open a service ticket in real time, from the edge of the machine, in case of operating anomalies. At the same time, it makes it possible to schedule and manage planned maintenance operations more precisely, if necessary facilitating the direct intervention of technicians both remotely and on site.