Quality at the service of the customer
Lyra software is, also, a powerful customer service management tool: ticketing, maintenance and customer care are in fact coordinated and integrated in a centralized interface.
From Lyra’s dashboard you can control the entire after-sales activity and thus assign resources for technical interventions, track the evolution of a service ticket, speed up the reporting practices of transfer technicians. That and much more.
By digitizing after-sales processes, you manage to streamline laborious procedures such as those for managing expenses notes and reports, speeding up final statements and invoicing by sending the necessary documents as early as during the transfer. This and other automations in Lyra software thus make support and technical service activities more agile and cost-effective.
By integrating CRM and service management modules, Lyra then builds a detailed overall picture of the relationship between your company and its customers, in which all information about the customer journey is combined.